1. Edge
  2. Careers
  3. Head of operations

Job

Head of operations

Facilitator, empathetic and a builder of trust.

Type
Full time
Location
Antwerp North
Reports to
Tom Cuylaerts, owner

Who you work for, in this order

  1. Clients. The work runs smoothly, on time and well, and clients are happy to stay.
  2. Employees. A team that's good to work in, where people grow and like to stay.
  3. Shareholders. Healthy numbers and honest reporting. When the first two are right, this follows.

What you'll do

  • You guide Edge's transformation: from a service company to an AI-native company that delivers services, but also creates and markets its own products.
  • You make sure client work runs smoothly: planning, capacity, follow-up and quality.
  • You take care of the people: hiring, onboarding, growth and a great place to work.
  • You keep an eye on the numbers: hours, margins, invoicing and cash flow, so we know where we stand and where we're heading.
  • You build processes that grow with us, and you use AI and Zaela where they make the work lighter.
  • You prepare decisions and report honestly.

Who you are

  • Facilitator. You make sure others can do their work well: you remove obstacles and bring people together.
  • Empathetic. You sense what clients and colleagues need, even when they don't say it.
  • A builder of trust. You give people room and responsibility, and you stand behind them.
  • You have experience organising a growing team or company. Agency experience is not a must.
  • You're strong at structure and numbers, and you don't lose sight of the people.
  • You like making decisions, and you explain why.
  • A process that works and a client who stays happy make you happy.

What we offer

  • A market-rate salary, hospitalisation insurance and meal vouchers.
  • A bike or travel allowance, and flexibility.
  • A spacious workplace at Comptoir Sucrier in Antwerp North.
  • Now and then, dinner at a top restaurant.
  • Challenging client projects from day one, for clients we work with for years. In a great team.
  • Zaela, our own AI platform, from day one. Not a colleague, but wings: it lets you do things you didn't know you had in you. Making music, for example. Karaoke you still have to do yourself.

How we hire

  1. A first conversation to see if it clicks, both ways.
  2. You do some work together with a few future colleagues, with the help of Zaela, so we can see how you think and work together.
  3. We decide quickly.

All jobs